Microsoft to Pay For XBox 360 Repairs
Posted by Sean Fallon on September 21, 2006
Filed Under Gaming | Stumble This
During the first few months after the launch of the XBox 360, there were countless stories about major hard drive crashes and overheating issues.
Well, nearly a year after the fact, Microsoft has finally owned up to the problem.
“As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it’s a higher rate than we are satisfied with. We’ve made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.”
If you have a system that needs repairs call 1-800-4MY-XBOX to speak with a customer service representative.
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