A lawsuit has been filed against Microsoft for the power supply/CPU overheating issues looking for damages, expenses and recall or replacement of the systems. Seems to be another case of excessive litigation without waiting for all the facts to come out. It may end up that in their rush to be first to market that Microsoft put out a product that was not completely tested. However, at this point Microsoft claims that the defect rate is less than three percent, which if true is a reasonable failure rate for a new product.
While Microsoft has not always been the most consumer friendly company, it appears that they are taking this issue seriously. They are offering to pay overnight shipping both ways for defective units and I would suspect that they are expediting the repair/replacement process. While this may be more of a reaction to the bad press than a sincere attempt to do right by the consumer, it is a good faith effort in any case. Why anyone would feel that they are due damages based on the minor inconvenience of returning a defective unit is beyond me.
Posted by Jeff