Still, I live pretty close to a Blockbuster so it wasn’t that big of a hassle for me to head over there. Plus I’m a big gamer so the coupons work out really well.

And yes I called their customer service center to complain. Their number was busy the majority of the times I tried to call and when I did get through the wait time was 22 minutes. The lady on the phone offered to send me a free in store rental coupon which I declined because that really offers me no solution to the true problem of the DVD’s shipping right away. I never use my in store coupons anyway because I don’t want to rent movies from the store because it’s a pain for me to return them on time. The only other thing she could offer me was a futal attempt to adjust my expectations. That kind of ticked me off.

To test to make sure that the people in the store are scanning my DVD’s that i’ve been returning i’ve been renting a movie in the store with the DVD return and just dropping the in store DVD in the return slot on the way out. That hasn’t helped.

So due to all this I intend on canceling my blockbuster account and going back to netflix not just because of these problems alone, but because i’ve had 3 DVD’s at the top of my que that haven’t shipped due to being on short wait availability. All these problems combined have caused blockbuster to be a much worse service for me than Netflix. Worst thing is I know that I could complain all day and all night to them and it would yield no result. Trust me I really really want what blockbuster says they’re offering. But they are promising something that they clearly are failing to deliver.